Newman vows to improve office efficiency
“ I’m running because I’m tired of waiting in line and I’m tired of the inefficiency in the satellite offices,” she said.
Newman said her two main goals were to be accountable to the public and to speed up the long waits that people have to endure when going to renew their car tags.
Newman feels the only reason her opponent is running with the same platform is because her issues are what are most important to Madison voters.
“I don’t want the voters to be fooled,” she said.
“I want voters to look at his record.”
Newman knows she can not accomplish this goal single-handedly but said she is willing and able to work with the tax accessors and tax collectors offices to achieve this goal.
She has spent the past few months visiting different satellite offices throughout Madison County and timing the wait times at the offices.
Madison has one satellite location inside Southern Family Market and she said people in those lines waited for 45 minutes to an hour, but during the most busiest times, which are the beginning and ending of the month, some people had to wait up to two hours.
County employees are now using the same computer system so Newman feels it would only make sense to cross train personnel.
While spending time in the offices she noticed most of the time the tax collectors have no one in their lines.
She said this causes frustration from both the county employees and the citizens.
Employees do not think it is fair that some colleagues just sit there with nothing to do while the license department has a line that sometimes can stretch back into the store, and the public does not understand why those people sitting there can not help them.
She also said she wanted to come up with a system that will let the public know that she is in her office everyday and that she is working for them.
Also, after studying the use of different offices she said that she would like to move the New Hope satellite location to Hampton Cove, in hopes that it would alleviate some of the strain on the Parkway Place Mall location.
